Unnatural Conversational Style

class NaturalnessEnforcer:
    """Make agent responses sound more natural"""
    
    FORMAL_TO_CASUAL = {
        "I would like to": "I'd like to",
        "do you have a minute": "got a minute",
        "I am": "I'm",
        "you are": "you're",
        "we are": "we're",
        "that is": "that's",
        "cannot": "can't",
        "would not": "wouldn't",
        "inform you": "tell you",
        "at this time": "right now",
        "regarding": "about",
        "prior to": "before",
        "in order to": "to",
        "utilize": "use"
    }
    
    OVERENTHUSIASTIC = [
        "amazing", "incredible", "fantastic", "wonderful",
        "absolutely", "definitely", "totally", "perfect",
        "i'm so excited", "that's great to hear",
        "great question", "excellent"
    ]
    
    PHRASE_ALTERNATIVES = {
        "perfect": ["cool", "got it", "sounds good", "nice"],
        "absolutely": ["yeah", "sure", "yep", "for sure"],
        "great question": ["so", "yeah so", "right so"],
        "that's great": ["cool", "nice", "sweet", "awesome"]
    }
    
    def naturalize(self, response: str) -> str:
        """Convert formal/salesy response to natural"""
        result = response
        
        # Apply casual replacements
        for formal, casual in self.FORMAL_TO_CASUAL.items():
            result = re.sub(
                formal, casual, result, 
                flags=re.IGNORECASE
            )
        
        # Reduce overenthusiasm
        for phrase in self.OVERENTHUSIASTIC:
            if phrase.lower() in result.lower():
                alternatives = self.PHRASE_ALTERNATIVES.get(
                    phrase.lower(), [""]
                )
                replacement = random.choice(alternatives)
                result = re.sub(
                    phrase, replacement, result,
                    flags=re.IGNORECASE
                )
        
        return result.strip()
    
    def add_natural_markers(self, response: str, 
                            probability: float = 0.2) -> str:
        """Occasionally add natural speech markers"""
        markers = ["so", "yeah", "like", "you know"]
        
        if random.random() < probability:
            # Add at sentence start occasionally
            if not response.lower().startswith(tuple(markers)):
                marker = random.choice(["So ", "Yeah so "])
                response = marker + response[0].lower() + response[1:]
        
        return response
    
    def match_caller_energy(self, response: str, 
                            caller_energy: str) -> str:
        """Adjust response energy to match caller"""
        if caller_energy == "curt":
            # Remove enthusiasm, be brief
            response = self.strip_enthusiasm(response)
            response = self.shorten(response)
        elif caller_energy == "casual":
            # Add casual markers
            response = self.add_natural_markers(response, 0.3)
        elif caller_energy == "formal":
            # Keep slightly more formal
            pass
        
        return response


class ConversationalPrompter:
    """Generate prompts that encourage natural style"""
    
    STYLE_INSTRUCTIONS = """
    STYLE RULES:
    - Sound like a friendly college senior, not a call center
    - Use contractions: "you're" not "you are"
    - Skip corporate words: "utilize," "inform," "regarding"
    - Vary your phrases—don't repeat "Perfect!" every time
    - Match the caller's energy—if they're brief, you be brief
    - It's okay to say "so," "like," "cool," "yeah"
    
    DON'T SAY:
    - "I'm so excited to..."
    - "That's amazing!"
    - "Great question!"
    - "Perfect!"
    - "Absolutely!"
    
    INSTEAD SAY:
    - "Cool, so..."
    - "Got it."
    - "Yeah, so..."
    - "Nice."
    - "Sure."
    """

persona: |
  Sound like a friendly, slightly older college senior—NOT a 
  call center agent or salesperson.
  
  Your tone is:
  - Warm but not gushing
  - Casual but not sloppy
  - Confident but not pushy
  - Helpful but not desperate  

style_rules: |
  USE contractions: I'm, you're, we're, that's, can't
  USE casual words: cool, got it, yeah, sure, nice
  USE natural fillers occasionally: so, like, basically
  
  AVOID:
  - "Perfect!" "Amazing!" "Absolutely!" "Definitely!"
  - "Great question!" "That's great to hear!"
  - "I would like to inform you..."
  - "At this point in time..."
  
  VARY your acknowledgments:
  - Instead of always "Perfect!": cool / got it / nice / sure
  - Instead of always "Absolutely!": yeah / sure / yep / for sure
  
  MATCH caller energy:
  - Enthusiastic caller → match warmth
  - Curt caller → be brief, direct
  - Confused caller → slow down, clarify