Chatbot Gives Away the Discount: Negotiation Capitulation
Frequency:Occasional
Category:Human Machine Interface
1 patterns for this issue
Goal: The bot keeps healthy limits: it cannot be pressured, flattered, or tricked into commitments or dependence.
Agreeable models drift toward giving users what they ask for, including prices, promises, and emotional closeness the bot should not offer.
Shared metrics the patterns below report against. Targets are starting points to tune on your own data, unless a source is given.
| Metric | Target | Defined in |
|---|---|---|
| Unauthorised price or term accepted | 0 | negotiation capitulation (GitHub) |
| ‘Binding’ or ‘guarantee’ language in replies | 0 | negotiation capitulation (GitHub) |
| Pattern | One line |
|---|---|
| Negotiation capitulation (GitHub) | Gives away discounts, or gets tricked into a $1 deal |