Chatbot Answers, Then Stops: The Answer-and-Go Conversation
Frequency:Occasional
Category:Human Machine Interface
Conversation Leadership
1 patterns for this issue
Goal: Every conversation moves the user toward what they are trying to do and ends with confirmation that it worked.
Why this family exists
A good human advisor treats the first question as a doorway. Bots that only answer leave sales unmade and problems unresolved, and nobody notices because the session simply ends.
How we measure it
Shared metrics the patterns below report against. Targets are starting points to tune on your own data, unless a source is given.
| Metric | Target | Defined in |
|---|---|---|
| Confirmed-resolution rate vs. containment | Gap under 10 points | answer and go conversation (GitHub) |
| Silent-exit rate | Trend down from baseline | answer and go conversation (GitHub) |
| Forward-move coverage | Over 90% of non-final turns | answer and go conversation (GitHub) |
Patterns
| Pattern | One line |
|---|---|
| Answer-and-go conversation (GitHub) | The bot answers, then stops: no next step, no closure |
Planned (not yet written)
- No closure confirmation
- Framework-blind sales conversation
- No objection handling or qualification