Does the Chatbot Say It's a Bot? Undisclosed Identity and Hidden Limits
Frequency:Occasional
Category:Human Machine Interface
Trust and Rapport
1 patterns for this issue
Goal: Users know what they are dealing with, what it can do, and can rely on what it says it did.
Why this family exists
Trust is built from honesty about identity and limits, and from follow-through. It is lost fast when a bot poses as human or claims work it did not do.
How we measure it
Shared metrics the patterns below report against. Targets are starting points to tune on your own data, unless a source is given.
| Metric | Target | Defined in |
|---|---|---|
| Truthful identity answer rate | 100% | undisclosed bot identity (GitHub) |
| Claimed-done vs. actually-done mismatch | About 0 | undisclosed bot identity (GitHub) |
Patterns
| Pattern | One line |
|---|---|
| Undisclosed bot identity (GitHub) | Hides that it is an AI, or what it cannot do |
Planned (not yet written)
- No follow-through
- Over-hedging