Chatbot Bias by Dialect or Name: The Quality Gap
Frequency:Occasional
Category:Human Machine Interface
1 patterns for this issue
Goal: Quality of service does not depend on dialect, name, or other identity cues.
Language models carry societal associations. The only reliable check is paired testing on your own system, before and after every change.
Shared metrics the patterns below report against. Targets are starting points to tune on your own data, unless a source is given.
| Metric | Target | Defined in |
|---|---|---|
| Paired-test parity ratio | Within about 0.9 to 1.1 (a heuristic) | dialect and name quality gap (GitHub) |
| Parity regressions after changes | 0 | dialect and name quality gap (GitHub) |
| Pattern | One line |
|---|---|
| Dialect and name quality gap (GitHub) | Unequal service by dialect, name, or identity cues |