Hesitation Mishandling

class HesitationHandler:
    """Handle hesitant responses with low-pressure options"""
    
    HESITATION_MARKERS = [
        "maybe", "not sure", "i guess", "i don't know",
        "let me think", "thinking about it", "possibly",
        "might be", "could be", "sounds like a lot",
        "i'm not saying no", "shayad", "pata nahi",
        "sochna padega", "dekhte hain"
    ]
    
    SOFT_INTEREST = [
        "i guess", "could be interesting", "might be",
        "not not interested", "maybe interested"
    ]
    
    LOW_PRESSURE_RESPONSES = {
        "needs_info": [
            "No pressure! Want me to share the playbook so you "
            "can take a look? You can decide after.",
            
            "Totally get it. How about I send the details and "
            "you can check it out when you have time?",
            
            "Fair enough! I can share more info on WhatsApp—"
            "no commitment. Sound okay?"
        ],
        "needs_time": [
            "No rush! Want the playbook to read through first?",
            
            "Take your time. I can send the details and you "
            "can get back whenever.",
            
            "Sure, think it over. Want me to send the info so "
            "you have it when you're ready?"
        ],
        "concerns": [
            "The playbook shows exactly what's involved—want me "
            "to share it so you can see?",
            
            "I get that. Might help to see the details first. "
            "Can I send the playbook?"
        ]
    }
    
    def is_hesitant(self, transcript: str) -> bool:
        """Detect hesitation in response"""
        transcript_lower = transcript.lower()
        return any(marker in transcript_lower 
                   for marker in self.HESITATION_MARKERS)
    
    def classify_hesitation(self, transcript: str) -> str:
        """Classify type of hesitation"""
        transcript_lower = transcript.lower()
        
        if any(m in transcript_lower for m in 
               ["think", "time", "later", "sochna"]):
            return "needs_time"
        
        if any(m in transcript_lower for m in 
               ["lot", "work", "busy", "commitment"]):
            return "concerns"
        
        return "needs_info"
    
    def get_low_pressure_response(self, 
                                   hesitation_type: str) -> str:
        """Get appropriate low-pressure response"""
        options = self.LOW_PRESSURE_RESPONSES.get(
            hesitation_type, 
            self.LOW_PRESSURE_RESPONSES["needs_info"]
        )
        return random.choice(options)
    
    def should_confirm_before_proceeding(self, 
                                          transcript: str) -> bool:
        """Check if we need to confirm soft interest"""
        transcript_lower = transcript.lower()
        return any(marker in transcript_lower 
                   for marker in self.SOFT_INTEREST)


class HesitationAwareFlow:
    """Conversation flow that handles hesitation properly"""
    
    def __init__(self):
        self.handler = HesitationHandler()
    
    def process_interest_response(self, 
                                   caller_response: str) -> dict:
        # Check for hesitation
        if self.handler.is_hesitant(caller_response):
            hesitation_type = self.handler.classify_hesitation(
                caller_response
            )
            
            return {
                "classification": "hesitant",
                "response": self.handler.get_low_pressure_response(
                    hesitation_type
                ),
                "next_step": "offer_playbook",
                "do_not": ["re-pitch", "push_for_commitment", 
                           "ask_more_questions"]
            }
        
        # Check for soft interest that needs confirmation
        if self.handler.should_confirm_before_proceeding(
            caller_response
        ):
            return {
                "classification": "soft_interest",
                "response": "Sounds like you're curious—want me to "
                           "share the details so you can see more?",
                "next_step": "confirm_before_college",
                "do_not": ["assume_commitment", "skip_to_whatsapp"]
            }
        
        # Clear interest
        return {
            "classification": "interested",
            "next_step": "capture_college"
        }

instructions: |
  ## HESITATION HANDLING (IMPORTANT)
  
  When caller seems UNSURE ("maybe", "not sure", "I guess",
  "let me think", "sounds like a lot"):
  
  DO:
  - Offer the playbook as a no-commitment next step
  - Give them space to decide
  - Make it easy to say no or defer
  
  DON'T:
  - Re-pitch or add more benefits
  - Push for a yes/no answer
  - Treat "I guess" as confirmed interest
  - Ask the next script question
  
  LOW-PRESSURE PHRASES:
  - "No pressure! Want me to share the playbook?"
  - "Take your time—I can send the details."
  - "No commitment—just something to look at."
  
  NEVER SAY after hesitation:
  - "But let me tell you..."
  - "The thing is..."
  - "You should really consider..."
  - "It's actually not that much work..."
  
  If they're hesitant, the goal becomes:
  "Get playbook permission" NOT "Get full qualification"